2009 September Networking Breakfast
Date and Time
Friday Sep 25, 2009
7:30 AM - 9:00 AM PDT
September 25th, 2009
7:30 AM - 9:00 AM
Location
The Holiday InnOne South Grady WayRenton, WA 98057
Fees/Admission
$15.00 per person
Website
Contact Information
Kellie Jordan
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2009 September Networking Breakfast
Description
Gold Sponsor: American Drapery, Blind and Carpet
Back by popular demand is Speaker Brad Worthley.
"Exceeding Customer Expectations"
Businesses can no longer have the goal of meeting the customer’s expectations; the goal today must be to exceed them. What does that look like from the customer’s perspective? Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to “Wow” the customer. You will learn about how customers create their perceptions of you, your employees and your business. You will walk away with actionable information with which to make changes the very same day. This session is targeted to anyone, from any industry, at any level. Some of the topics covered will include:
· Three Customer Levels
· Creating Emotional Attachments
· Perception Becomes the Customer’s Reality
· The Three Levels of Listening
· Using Pedestal Words
· How People Judge Us
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