2012 March Networking Breakfast

Description

   Gold Sponsor:  Morningstar Creative Group
Speaker: Brad Worthley
 
Brad Worthley is an accomplished business consultant with over 37 years of management experience. He is also an internationally acclaimed leadership, customer service and motivational expert who has trained hundreds of thousands of people in a wide range of industries throughout the world in the last 20 years. He has authored three books and produced numerous training videos and audio programs.
As a world-wide keynote speaker and trainer, Brad is always the highest rated speaker at any event he speaks at because his content is not only innovative and incredibly powerful, but delivered with passion, enthusiasm and humor. His presentations have been called “shows” by many and the attendees always ask “when will he be back”.
 
Topic:  Exceeding Customer Expectations” (Voted top 2 Keynotes in the World)
This session was voted one of the top two keynotes in the world by the Meeting Professionals International Association in 2011. Businesses can no longer have the goal of meeting the customer’s expectations; the goal today must be to exceed them. Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to “Wow” the customer.  This session is targeted to anyone, from any industry, at any level.  Some of the topics covered will include:
 
Three Customer Levels
Creating Emotional Attachment
Perception Becomes the Customer's Reality
The Three Levels of Listening
Using Pedestal Words
How People Judge Us
 
If you want to learn more about Brad go to www.bradworthley.com or watch the attached video about how Brad used his business strategy to save his wife's life.