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IDShield offers THE BEST identity theft protection that will keep your family safe. And today, IDShield protects the identities of more than a million people in 50 states. Identity theft protection is our business. You can trust u

Your family members can often be a gateway for thieves to steal your identity. IDShield offers identity theft protection that will keep your family safe.

Our Guarantee
Every day. Every hour. Every second. We do whatever it takes for as long as it takes to restore your identity to its pre-theft status. You have our $5 million service guarantee.

Nearly 16 million Americans have their identity stolen every year. Don’t be one of them.
A Typical Family of Four Saves Nearly $400 a Year.

Just need coverage for you? We have that, too. Our IDShield Individual Plan offers the same unmatched identity theft protection for only $9.95/month.

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A family of four can save over $2,300 every year with exclusive offers from major brands, and even cover the cost of their IDShield membership

Just The Facts

Show What is credit or debit card fraud?
Credit and debit card fraud, sometimes referred to as “existing account fraud,” occurs when a thief steals information on an existing account and then uses it to make use of that account.
In contrast, “new account fraud” happens when the thief uses the victim’s personally identifiable information to establish an entirely new account of which the victim has no knowledge.
Show What is an identity theft report?
It’s the report filed with a law enforcement agency that details what the identity theft victim reported to that agency. What type of identity theft took place? And what entities were involved? Combined with proof of the victim’s identity and residence address, an identity theft report proves that the person providing the report is an actual victim of identity theft and not an identity thief. It can also be provided to credit reporting agencies for putting extended fraud alerts in place.
Show What is the Dark Web?
Often confused with the “deep web” which is simply those parts of the internet not indexed by any search engine, the “dark web” includes those sites that take measures to hide their IP address to remain anonymous. The most notorious sites on the dark web are those with illegal activities such as the sale of stolen information (think credit/debit card data and personal identifiers that can be used to commit identity theft), drug sales, weapon sales and pornography.
Show I placed a fraud alert. Does that mean no one can see my credit report?
No. The fraud alert is not seen until a potential creditor pulls your credit report, which generates an inquiry. A credit or security freeze prevents unauthorized access to your credit report.
Show What is government documents or benefits identity theft?
The largest category here is tax return fraud which occurs when someone uses your stolen Social Security number to file a fraudulent tax return to claim tax refund. This category would also include use of stolen identifiers to claim government benefits such as food stamps, disability, unemployment, etc. Driver’s licenses obtained by means of identity theft are also included in this category.
Show How is a credit score different from a credit report?
Your credit score is a numerical representation of the history of credit use found in your credit report. Your credit report lists the details of your credit history, which can include creditor names, addresses, loan amounts, credit limits, payments made on time or past due, and amount of monthly payments.
Show What is the difference between 1B & 3B Monitoring?
“1B” and “3B” monitoring refers to the number of credit bureaus being monitored (the credit bureaus are TransUnion, Equifax, Experian).
Offering 1-bureau monitoring allows us to keep costs of the IDShield product low and still monitor important data. One-bureau monitoring is effective because it is rare that credit-related identity theft is limited to one event and that one event is reported to only one credit bureau. Most of the time all three credit reports will be affected to some extent allowing 1-bureau monitoring to be effective to alert the member to an issue.
It is important to note that when identity theft is confirmed, the restoration process deals with ALL THREE national credit reporting agencies so that all of the member’s reports are reviewed and any fraudulent information on the reports is disputed.
Show What is Identity Theft?
Identity theft is the fraudulent use of personally identifiable information (PII) by a thief to obtain goods, services, and/or employment; commit a crime; gain a benefit; or prevent revealing the thief’s real identity.
PII includes but may not be limited to a consumer’s name, Social Security number, date of birth, address, driver’s license number, telephone number, passport information, birth certificate, student transcript, or medical record
Show How do thieves get my information?
There are numerous ways that thieves can obtain personal identifiers. Some are by: - Stealing physical items such as mail, wallet/purse, smart phone, trash, etc. - Stealing digital data as when a business computer system is breached, your computer is tainted with malware or a skimmer is placed on a payment card reader. - Gathering personal information from social networks and data aggregator websites. - Phishing schemes – tricks to get you to reveal information.
Show How can I get my free credit report?
Federal law ensures that all Americans have the right to get a free credit report every 12 months from all three of the consumer reporting agencies (Equifax, Experian and TransUnion). Get yours for free by visiting, calling 1-877-322-8228 or downloading this request form and mailing it to: Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281.
Show What is medical identity theft?
Medical identity theft is typically described as the fraudulent use of an individual’s personal information, Social Security number, or health insurance information to obtain medical services and treatment. The stolen information can be used to obtain medical goods and services or for health insurance coverage. It can also be used to commit fraud in the form of insurance reimbursement for treatments that are not provided.
Show Is checking my credit report enough?
No. There are a lot of things that an identity thief can do that will not impact your credit report. If an identity thief has done something else with your identity such as opened a utility account or committed a crime, those types of activity would not be discoverable on a credit report or through free credit monitoring.
Show I placed a fraud alert for myself. Does that cover my spouse as well?
No. A separate fraud alert must be placed for your spouse. You each have a unique Social Security number and your own file at the credit reporting agencies. Even though you may have the same credit accounts, you each need to review and protect your reports. One of you could become a victim of identity theft without the other becoming a victim.
Show Who is affected by Identity Theft?
Identity theft is a crime that does not discriminate. If you have personally identifiable information—and everyone does—it can be stolen and misused regardless of age, credit usage, technology usage, or any other factor.
Show If I have a bad credit score do I need to worry about identity theft?
Not using credit or having bad credit doesn’t mean you can’t become a victim of identity theft. Credit-related identity theft accounts for only a small amount of the identity theft incidents reported to the FTC each year. For example, someone could use your identity to rent an apartment or apply for a payday loan.
Show What is criminal identity theft?
Criminal identity theft occurs when an individual is arrested for a crime or ticketed for a violation and then supplies the arresting officer with your name and PII (e.g. an address, date of birth, and/or Social Security number). The imposter may even present a fake driver’s license to law enforcement, further legitimizing the identity thief’s claim to be you.
Show Should I check my bank and credit card accounts even if I haven’t used them in the last month?
Yes. Be certain you receive a monthly statement and review it even when you haven’t initiated any transactions. If a thief has accessed an account that belongs to you, the monthly statement will alert you. It’s your responsibility to inform your bank or credit card company that fraudulent activity is taking place. If a statement doesn’t arrive, call the issuer and determine if someone has changed the address on your account.
Show What is identity theft Restoration?
The goal of the comprehensive restoration service provided to IDShield members by Kroll is to undo the damage done by the identity thief. Action taken by a Kroll licensed private investigator on behalf of the member not only resolves known issues, but can also potentially identify and resolve previously unknown identity theft events if any exist. The results: The IDShield member is not held responsible for the debts created by the identity thief, consumer reports are returned to their pre-theft status and other records (where possible) are cleared of the activity created by the identity thief. (Note that there are instances involving medical and criminal identity theft that removal of the thief’s information from records may not be possible.)
Show How does monitoring protect me from identity theft?
Credit report monitoring does not prevent identity theft. However, it’s a tool that can alert you to activity that may indicate identity theft is being attempted or has taken place. If you learn someone used your data to apply for credit, you’ll take steps to prevent future misuse of your data.
Show What is child identity theft?
Identity theft involving minors occurs when a child’s personally identifiable information is used by another individual for personal gain. There are essentially two types of victims: one who learns of the issue while still a minor child and the other, one who was victimized when they were a minor but didn’t learn of it until they were of adult age.
Show I hear a lot about companies having data breaches. What is that? Should I be worried?
A data breach occurs when someone accesses information that they do not have the authority to access. Sometimes this occurs accidentally as when an employee mistakenly sends a file to someone outside of the company but it can occur by malicious intent as well. The potential risk relates to what personal information was exposed in the breach.
Show What other benefits does my IDShield membership include?
Your IDShield membership plan also provides you with discounts from more than 20 partner businesses, such as 1-800-Flowers, Dell, HP, Office Depot, Enterprise/National, Men’s Wearhouse, K&G Fashion Superstore, AT&T, Sprint, T-Mobile, Six Flags and other great retail partners. Log in to your member portal for complete details and specific offers.
Show What is identity theft of the deceased?
Identity theft of deceased individuals occurs when an imposter uses the personally identifiable information of the decedent to commit fraudulent acts. Such acts may include obtaining credit, opening accounts, setting up utilities, receiving Social Security or medical benefits, and even committing criminal acts.
Show Someone used my Social Security number to open a credit card account. Can I get a new social security number?
It’s unlikely the Social Security Administration will issue a new number for limited identity theft. In fact, it would probably create a new set of problems for you. Remember that your Social Security number is connected to your employment, tax, education and medical records. Seeking a new Social Security number is only considered in extreme situations.
Show What is the difference between resolution, remediation, and restoration?
Use of the terms “resolution,” “remediation,” and “restoration” by different businesses or products can mean different things. There is no industry-standard for the definition of each. We urge consumers to thoroughly understand the services offered when considering an identity theft product.
Important questions to get answers to include: - Does the company take on the bulk of the work necessary to help me recover from identity theft—including making phone calls and mailing letters as needed—or does the company simply provide a “do-it-yourself” kit? - Is the company staffed with experts on the numerous and varied aspects of identity theft?
Show What is employment identity theft?
Employment-related identity theft occurs when another individual uses your Social Security number and, perhaps, other PII to obtain employment. This results in additional wages being reported to the Social Security Administration which can create other problems.
Show Can I place a fraud alert or credit freeze for my child when they turn 18?
No. These tasks can’t be completed unless the individual requesting the alert or freeze has a credit file. Consumers don’t automatically have credit files at age 18. Credit files are created when credit is established with a creditor that reports to a credit bureau.
Show What’s the difference between a soft inquiry and a hard inquiry?
Soft inquiries do not affect your credit score and can include pre-approved offers of credit and insurance, employer background checks, in addition to checking your own credit. Hard Inquiries are made by an entity checking your credit, for instance, when you’ve applied for a credit card, loan or mortgage. Numerous frequent hard inquiries can lower your score.
Show How do I sign up for IDShield if I do not have an established credit history?
You must submit a written document to confirm your identity. This is common among young adults and the elderly who do not have established credit. You will receive a prompt after you've signed up on how to begin the validation process. It’s an extra step that helps ensure your safety.
Show There is an account on my credit report that I did not open. Doesn't that confirm that I’m a victim of identity theft?
No. Many reports contain errors. If you find an account on your credit report you don’t recognize, call that creditor and ask them to tell you whether there is an account that was opened with the use of your personal identifying information, particularly, your Social Security number.
Show Does identity theft mean credit card fraud?
Identity theft is much more than credit card fraud. It’s the fraudulent use of personally identifiable information (PII) by a thief for the purpose of obtaining goods, services, and/or employment, committing a crime, gaining a benefit or hiding a real identity. It can include a consumer’s name, Social Security number, date of birth, address, driver’s license number, telephone number, passport information, birth certificate information, student transcript data and medical record information. 

Show How can I improve my credit score?
Focus on paying your bills in a timely way by paying down any outstanding balances and staying away from new debt. Be patient, improving a credit score takes time. There are so many factors, it’s hard to say how long it will take to improve a credit score.
Show How do I prove I'm an identity theft victim?
Sometimes a consumer may think identity theft has occurred when it actually may not have. If there is an account on your credit report that you did not authorize, it could be there because an identity thief used your information to create an account. Or it could simply be the result of a credit reporting error. If you can confirm that some key piece of your identification, such as a Social Security number was used to do something like opening a credit card account, obtaining a loan or obtaining health care, that proves you’re a victim of identity theft. IDShield members have unlimited consultation with Kroll Licensed Private Investigators if they have any questions or concerns regarding the status of their identity.
Show Do I need to protect my identity if my credit is bad?
Yes. Someone can still try to get credit. Even if they don’t succeed, the inquiry generated by their attempt will appear on your credit report. That activity can negatively affect your credit score. Keep in mind that identity theft is not limited to credit. Someone can misuse your driver's license number, make counterfeit checks using your personal identifying information or give your name and other identifiers to the police if they’re arrested. These activities and others have nothing to do with your credit history.
Show I tried to get my free annual credit report on the Internet but they tried to charge me. Why?
Make sure you are using the correct website for accessing the free annual disclosures you’re entitled to by federal law: If you’re using that site, you could be charged if you asked for your credit score or a report that you already obtained in the last 12 months. Your credit score is not included with the free report. The credit bureaus are allowed to charge for your score. Also, the federal law states you are entitled to one free report from Equifax, Experian and TransUnion one time every 12 months. Any subsequent reports will carry a fee.
Show What is a fraud security alert?
It’s a statement on your credit report indicating that you’re vulnerable to becoming a victim or have been a victim of identity theft. It asks a credit reviewer to take reasonable extra steps to verify the identity of the applicant, reducing the chance a thief will succeed in opening new accounts.
Show Why do I get different scores from different credit score sources?
Although most credit reports contain the same information, there is a chance that one credit report might have data that a different credit-reporting agency doesn’t have. If you get credit scores that are each based on a different credit report, you could see different credit scores.
Show I saw that Symantec (Norton) purchased LifeLock. What does it mean?
Norton’s anti-virus business has been declining with the emergence of free malware, ransomware, and adware programs have become available. We believe the purchase of LifeLock is an attempt to slow down the cancellations from their core service. It is our belief that Norton will use the same approach with LifeLock that they do for their current products – hoping their members will not use the service, rather just ‘set it and forget it’.
Show How does IDShield compare to the new Norton/ LifeLock partnership?
IDShield puts its members first and is committed to developing products to best serve our members. Contrary to the ‘set it and forget it’ approach, we focus on engagement through our mobile app. We believe everyone should actively monitor all personal information and receive alerts and notifications on their smart phone. A member’s credit score, alerts, monitored information, and access to your licensed private investigator should be only one button away. In addition to our technology, IDShield believes best in class identity protection cannot be achieved without having a committed professional serving you. No service can completely prevent identity theft, and that’s why the real value is in having full-time, committed licensed private investigators on your side if your identity is stolen.
Show Is this Yahoo Breach different than the one in September 2016? Or is this the same breach?
Yahoo announced twice this year that it has suffered two separate data breaches. In September 2016, the company revealed that 500 Million accounts had been accessed in a data breach in 2014. Additionally, in December 2016, Yahoo announced that over 1 Billion accounts were hacked in a separate breach that occurred in 2013, making it one of the largest data breaches to occur.
Show What information would the hackers have access to?
This information may include account holder names, email addresses, encrypted passwords, dates of birth, telephone numbers and, in some cases, security questions and answers. If you have a Yahoo Account and use the same password with other accounts, this could make your other emails and personal accounts vulnerable. We recommend changing your passwords and using unique ones on all sites requiring a log-in.
Show I have a Yahoo email address! What should I do?
We want to make sure you are being proactive and protecting yourself. In addition to contacting an IDShield Consultant if you believe your information has been compromised, we recommend the following tips:
- Change your account password even if Yahoo doesn't prompt you to do so.
- Choose new security questions and answers for your Yahoo account, and any other accounts on which you used the same or similar questions/answers.
- Be wary if you get odd email messages from a friend with a Yahoo email account as it might be that their account was taken over by a scammer.
- Be wary of email, even if it looks legitimate. Scammers can copy logos and mask the sender's address to appear to be from a trusted person or business.
- Be suspicious if you get a call from Yahoo. They will not call you. Understand that caller id can be masked to appear to be a call from someone or some business familiar to you.
- Make sure you've activated your monitoring available to you through your IDShield membership.
- If you have any concerns or questions at all, please contact us at 888-494-8519.
Show What should I do if I already have IDShield? Should I contact them to ask them if my Yahoo account has been compromised?
If you have any questions regarding your account, please contact IDShield at 888-494-8519. Our team will be happy to answer any questions you may have.
Show Can I still contact IDShield if I do not have an IDShield account?
Unfortunately, you can’t contact one of our identity theft protection consultants. However, we want to make sure that you are taking protecting yourself and your family in light of recent data breach hacks. If you are interested in signing up or learning more about IDShield, go to
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phone: (425) 260-3262
Offer Valid: February 20, 2017December 31, 2017
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